PRIVACY POLICY
Pepe Aromas, Lda. recognizes the importance of protecting your personal data, whatever its nature. Above all, we value honesty and transparency, so that we can build a solid and lasting relationship based on trust and mutual benefit with our customers. Thus, and with the entry into force of the new General Data Protection Regulation of the European Union (EU 2016/679), we updated our Privacy Policy and developed a set of security measures aimed at protecting your data.
This Privacy Policy aims to explain to you the personal data processing policy of Pepe Aromas, Lda., since if you want to make your purchase in our online store, you will have to accept our privacy policy, which is essential for the delivery of our products.
Nevertheless, if you have any questions regarding this Policy, you can contact us at the following email address: comercial@pepearomas.com; by letter addressed to: Pepe Aromas, Lda., located at Quinta de São Miguel, 7005-127 Azaruja or go to the Customer Area in the online store.
1. IDENTIFICATION OF THE COMPANY
1.1. This website and its corresponding Privacy Policy are managed by:
· Company: Pepe Aromas, Lda.
· Headquarters: Quinta de São Miguel, 7005-127 Azaruja
· TAX ID: 510570550
· Contact of data protection manager: comercial@pepearomas.com
· Questions and clarification of doubts: comercial@pepearomas.com
1.2. By browsing our website, you consent to the terms described in this Privacy Policy.
2. OUR PRINCIPLES
2.1. Respect for the customer’s wishes
We respect the privacy and security of your personal data, so we ensure respect for the customer’s wishes and their autonomous, free and uncomplicated management of their privacy preferences. Therefore, if you disagree with any of the points referred to in this Policy, you may at any time object by contacting us by the means referred to in 1.1.
2.2. Good practices
Pepe Aromas, Lda., as controller of personal data, determines the purposes and means by which your personal data are processed, including all applicable security measures. We guarantee that personal data is processed in Portugal in a correct and lawful manner and in accordance with good practices.
2.3. Strict necessity
In processing data that can identify you personally, directly or indirectly, we apply the principle of strict necessity. For this reason, the use of your personal data will always be minimal, so as not to exceed the original purpose for which it was collected and/or processed.
3. COLLECTION AND PROCESSING OF PERSONAL DATA
3.1. The personal data collected and processed by Pepe Aromas, Lda. are only those that you voluntarily, expressly and unequivocally place on the forms on this website.
3.2. The personal data collected are: name, address, district, TIN, email and mobile phone.
4. PURPOSE OF PROCESSING OF PERSONAL DATA
4.1. Your personal data are collected and processed by Pepe Aromas, Lda. only for purposes strictly related to the use of this website, the services associated with it and the sale of products, the management and improvement of the customer support management policy, direct marketing.
4.2. Pepe Aromas, Lda. always seeks to maintain the relationship with its customers and to provide them with the relevant benefits, information and content related to Pepe Aromas. Data will only be processed for these specified, explicit and legitimate purposes and will not be further processed in a manner incompatible with these. The data collected and processed are appropriate, relevant and not excessive in relation to these purposes.
4.3. However, your personal data may also be used for other processing operations within the limits of such applications. In particular, your personal data may be processed for the following purposes:
a) when you make a purchase on this website, we collect your personal data (e.g. email address, delivery address, credit card number and telephone number) on the purchase form only for the purpose of selling, sorting and shipping the products ordered by you;
b) when you request Customer Support assistance we collect your personal data (e.g. first and last name, e-mail address) only for the purpose of providing you with the Pepe Aromas online shop Customer Support services that are relevant to this website and to offer you the assistance you have requested;
c) when you sign up, we collect your personal data in order to simplify the preparation of your future orders;
d) when you browse our website, we collect cookies. Depending on your management of Cookies on our website and your interaction with us, we use some information collected by Cookies in order to ensure the proper functioning of the website, highlighting the proper viewing of content, remembering your cart, remembering your registration, adjusting your screen resolution, to improve our offers, among others. This information includes registration data, location data, duration of your session, products you have selected, your equipment, your browser and your IP address.
e) when you browse our website and later visit platforms where the advertising format exists (social networks, Google and other partners of these networks) you may be impacted by ads from our brand. We will also use the data to reach new potential customers who may be interested in our products.
4.4. When we collect data, we indicate the mandatory fields with asterisks, every time the data in question is needed to:
· Conclude our contract with you (e.g. for the supply of products you have purchased on our websites / apps);
· Provide you with the service you have requested;
· Respect legal requirements (e.g. invoicing).
4.5. Personal data may be communicated to Pepe Aromas service providers for the purpose of providing the services, to judicial, tax and regulatory authorities aiming to comply with legal requirements.
5. TRANSMISSION OF PERSONAL DATA
Personal data may be passed on to subcontractors for processing in the name and on behalf of Pepe Aromas Lda. In this case, Pepe Aromas Lda. will take the necessary contractual measures to seek to ensure that the subcontractors respect and protect the owner’s personal data.
Personal data will only be accessed or shared with the following entities:
– Entities that provide services of Pepe Aromas, Lda. in matters such as computer support, document management, legal support, human resources;
– Public authorities, e.g. Tax and Customs Authority (Autoridade Tributária e Aduaneira).
Pepe Aromas, Lda. may occasionally have to transfer your personal data to a third country outside the EU that is not on the list of countries that the EU has already considered to collect adequate levels of personal data protection. In such cases, Pepe Aromas Lda. will ensure that the data transfers take place in strict compliance with the applicable legal standards.
6. USER RIGHTS
6.1. To exercise the right to access, rectify, erase, forget or block personal data, the user may send a written communication to the following email address: comercial@pepearomas.com .
6.2. If you wish to stop receiving direct marketing communications, you may, at any time, exercise your right to object to the processing of personal data through the management of consents available in the customer area of the online shop. You can also do so by sending an e-mail to the mail address comercial@pepearomas.com .
7. SECURITY
7.1 Pepe Aromas uses appropriate security measures to protect personal data against accidental or unlawful destruction, accidental loss, alteration, unauthorised disclosure or access, and against any other form of unlawful processing. In addition, we contractually require external trusted entities that process personal data for us to do the same.
7.2. However, Pepe Aromas cannot guarantee that the security measures taken to protect this website and to transmit data and information through this website will prevent or exclude any risk of unauthorized access or loss of data. Therefore, we advise that your computer is equipped with software devices that protect it when transmitting and receiving data (such as up-to-date antivirus systems), and that your browser takes appropriate measures to ensure security when transmitting data (such as firewall and anti-spam filters).
By using our website and our platforms, you agree to our Privacy Policy.
8. RETENTION PERIOD AND PROCESSING
8.1. The data are kept by Pepe Aromas for the uses described herein for as long as necessary for the purposes mentioned, unless the personal data in question are necessary to prove fulfilment of obligations, until the expiry of the statute of limitations or if there is a longer period of data retention imposed by law.
8.2. When personal data is no longer required, it will be removed from our systems and records or kept anonymously so that it cannot be identified from them.
9. QUESTIONS
9.1 If you have any questions regarding the processing of your personal data, or wish to exercise any of your rights, please contact us:
Por telefone: 266098182 (chamada para a rede fixa nacional)
By e-mail: comercial@pepearomas.com
9.2 We reserve the right to modify this privacy policy at any time, so we advise you to consult it regularly.
All changes will take effect immediately after their publication on the website.
9.3 If you object to changes in our privacy policy, you should stop using our services, including the website.
10. ALTERNATIVE DISPUTE RESOLUTION
In case of dispute, we inform that the consumer can resort to the Alternative Dispute Resolution entities (Resolução Alternativa de Litígios de Consumo) identified on the consumer portal www.consumidor.pt